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Who We Are

Who We Are

The Global Service Quality Institute (GSQI) is the youngest member of the CredForce worldwide network, which is emerging as the world’s largest credentialing conglomerate with four independent certification bodies. We have accomplished some of the most powerful innovations in recent times on integrating disparate culture-dependent paradigms of service excellence and quality practiced across countries, and redefining the principles of evaluating and certifying skills, competence, employability and deployability of workforce and professionals working across a spectrum of service functions and roles.

Our programs and standards draw significantly from the Service Delivery Quality standards – SDMS Release 1.6 - of the BPO Certification Institute (BCI) – the member of the CredForce worldwide network. However, we have re-engineered many components of these standards after factoring-in critical aspects of other leading international standards in service quality – a feature that has made GSQI standards and programs relevant for a wider spectrum of industry verticals.

GSQI certifies service quality and excellence capabilities of most types of organizations - including those in retailing; travel; ticketing; banking; insurance; fast-food & eatery chains; shopping plazas and hotels. Even the service departments of manufacturing, trading and technology & research organizations are ideal candidates for GSQI enterprise certifications. Our certifications for professionals cover four levels – Service Leaders (CCSL™); Service Specialists (CCSS™) & Service Associates (CCSA™). The GSQI certification for enterprises comes in three variants – the GSQ21; GSQ14 and GSQ10 – designed for organizations of varying sizes and scope.