GSQI has scripted the world’s first and the most comprehensive sets of standards, frameworks and models for managing enterprise-level excellence and human-skills development processes in the business process outsourcing space. The HCMS – the skills-framework for CUSTOMER SERVICE professionals - for instance, today enunciates professional standards across 21 competence attributes and professional pre-requisites and covers four levels of CUSTOMER SERVICE operatives and functionaries – from leaders and managers to specialists and fresh, young service associates and agents.
