The GSQ™ family/series has three variants – GSQ-21™ – relevant for large, diversified multinational organizations and GSQ-14™ and GSQ-10™, designed for smaller, focused set-ups offering unique and differentiated services to internal or external clients. The versatile architecture of the GSQ™ Series enables it to cover hotels, retail stores, shopping arcades, fast food chains, restaurants, car dealerships and customer support centers of manufacturing companies.
The GSQI Customer Service certification GSQ™ is awarded to enterprises showing compliance to the GSQI GSQ-CSS - Customer Service Standards Release 1.4, which promulgates Customer Service excellence along 21 different “spheres” of Customer Service quality. During the audit process, GSQ™ auditors evaluate how the “quality drivers” within a “sphere” are manifested in its PRATICES; what has been to ensure that the “drivers” undergo change in their complexion to remain RELEVANT to the demands of the market and they are matched to the IMPACTS on value to clients and costs; how have these excellence drivers DIFFUSED vertically and horizontally across the organization; and finally, what has the organization done to ensure a continuous EVOLUTION of its processes so that they are in sync with the changes in technology and service quality expectations of end-Customers. The GSQ™ series – or the GSQ™ family – includes three variants – GSQ–10™, GSQ–14™ and GSQ–21™ applicable for Customer Service enterprises across service specialization and of all sizes and types.
To share your own experiences of implementing quality standards and how have you handled the challenges of change in your organization, please write to us at share@Gsqi.org. Your contribution may be published in one of GSQI’s newsletters and it might just win you an international appreciation and a GSQI professional certification Voucher! Also, there’s a good chance that if your contribution is judged as outstanding, your organization may win a privilege voucher for GSQ™ certification!