You must have an account with us to gain unlimited access to our ever-growing library of research reports, issue briefings and members-only presentations on the latest sustainability challenges and opportunities for business.

Join now
Customer Service Certifications

Customer Service Certifications

Becoming certified is the best way to stake a claim for a great job or a prized raise. And in CUSTOMER SERVICE, there’s no qualification more powerful than a GSQI credential. GSQI is the world’s leading qualifications and skills- and quality standards body for the business process outsourcing space. GSQI certifications for CUSTOMER SERVICE professionals are the world’s first and the most preferred pan-domain qualification benchmarks internationally for different CUSTOMER SERVICE roles and positions. Across 50+ countries, GSQI certified professionals enjoy the “preferred talent” status among employers because of their knowledge and professional competence tested on GSQI’s rigorous standards and assessment systems. Wherever, proven competence is a must, GSQI qualifications are becoming a rule.

GSQI’s six sharply defined CUSTOMER SERVICE certification clusters – with 4 programs - are tailored for Functional Leaders, Managers, Senior Associates, and Fresh Talents. World’s leading training companies have been appointed by GSQI as authorized Certification Training Providers in more than 50 countries and these companies offer well-structured certification training through their centers across almost 500 locations worldwide. GSQI Certifications are founded on the world’s first, most comprehensive, and the only dedicated-to-CUSTOMER SERVICE framework. These credentials have been approved and are controlled by the CUSTOMER SERVICE Professional Certification Board (GPCB) through its various charters.

To know more about how a GSQI Certification Program can be of help to you in your career, please write to: professionals@gsqi.org

Certified Customer Service Associate (CCSA™) Logo Certified Customer Service Specialist (CCSS™) Logo Certified Customer Service Manager (CCSM™) Logo Certified Customer Service Leader (CCSL™) Logo