GSQ™ is a must-credential for your Customer Service enterprise whether you are a Call Center; Telemarketing company; Customer support center; IT & Technical Helpdesk; Billing company; Collections and Recoveries center; Data-processing center; backoffice services provider; Accounting center or a Payroll Center.
The key advantages are:
- Getting Your Systems Globally Benchmarked:
Assurance that your organization is functioning on global standards because GSQ™ certification is awarded after stringent audits on GSQ-CSS Release 1.4 compliance.
- Inspires Current Clients:
Assures current clients about the Customer Service's tested capabilities of handling large business volumes and inspires them to increase business volumes. A GSQ™ Certified Customer Service therefore, can expect to retain current clients better and demand a price premium as well as bigger business volumes from its current clients.
- Attracts New Clients:
A GSQ™ Certification assures prospective clients that the GSQ™ compliant organization is working on global standards. This helps in market development, penetration and new-business generation.
- Improves Organizational Efficiencies:
GSQ Certified Customer Services show higher probability of functioning at optimal efficiencies because of well-toned processes and systems that prevent wastages, under-performance, and SLA-breach penalties.
- Employees feel motivated to work in a globally benchmarked organization:
GSQI research amply proves that employee productivity and performances improve remarkably if workflows and systems are calibrated to global standards as this leads to increased accountability and more streamlined guidance. GSQ™ helps achieve all of that and much more.
We will warmly welcome your queries on how can your organizations implement the GSQ-CSS and attain the GSQ™ certification. Do write to us on GSQ@Gsqi.org. You can also contribute your opinions on the importance of following international service standards on Customer Service company’s business. You might go on to win an international appreciation and a GSQI professional certification Voucher! Not to forget, if we find your notes seminal and profound, your organization also stands a great chance of winning privilege vouchers for GSQ™ certification!