GSQ™ is a must-credential for your organization or your customer service department irrespective of your industry or the size or scale at which you operate. GSQI offers three variants in the GSQ™ series – the GSQ-10™; the GSQ-14™ and the GSQ-21™ – and all of them help in driving down your operational costs; improve delivery efficiencies; add to client confidence and most importantly, make your enterprise globally competitive.
Small-sized; niche Customer Services:
If your enterprise employs 50 or fewer employees and you concentrate on local customers and market, then GSQ-10™ is a good starting point. GSQ-10™ is actually cut-out for your kind of organizations because the GSQ-CSS compliance can be accomplished faster, with fewer redundancies and disruptions to operations. In effect, nine strategically identified Customer Service Quality drivers (CSD drivers) are installed and activated during the implementation of GSQ-CSS in the process of attaining the GSQ-10™ certification. All GSQ-10™ pre-certification activities in a country or a geographical zone are handled by GSQI's Service Standards Audit Group (SSAG) or Authorized GSQ™ Implementation and Audit Partner (BIAP) in that area.
Please write to us at GSQ@bciglobal.net to know more about how to go about getting GSQ™ certified.
Mid-sized Customer Services:
If your organization employs 50-100 employees and you serve a wider market gegraphically, GSQ-14™ is a good idea. Mid-sized Customer Service organizations of your kind - with relatively smaller service-market configurations - face unique Quality Management challenges in their customer service deliveries. Often, they can neither justify sinking investments in elaborate and expensive Service Management systems nor deploy large service quality teams with more expensive Service Management professionals thanks to their limited organic size and geographic footprints. In GSQ-14™ Certified Customer Service companies, fourteen strategically identified Customer Service Quality drivers (CSD drivers) as enunciated in GSQ-CSS Release 1.4 are installed and internalized to create an ecosystem for Customer Service excellence. All GSQ-14™ pre-certification activities in a country or a geographical zone are handled by the Service Standards Audit Group of CredForce, the shared services umbrella to which GSQI belongs; or even by authorized GSQ™ Implementation and Audit Partners in that area.
Please write to us at GSQ14@gsqi.org to know more about how to go about getting GSQ™ certified.
Large Customer Services:
If your Customer Service enterprise facility operates through 300 or more employees, and has multiple facilities of this size, GSQ-21™ is a good idea. Based on the GSQI GSQ™ Customer Service Standards credentialed by the GSQI Enterprise Certification Board (GECB), GSQ-21™ is awarded to organizations that have successfully implemented all 21 of the Customer Service Quality drivers (CSD drivers) enunciated in GSQ-CSS Release 1.4, and are proven compliant during the GSQ™ Final Audit. All GSQ-21™ pre-certification activities in a country or a geographical zone are handled by Service Standards Audit Group of CredForce, the shared services umbrella to which GSQI belongs; or even by authorized GSQ™ Implementation and Audit Partners in that area.
Please write to us at GSQ21@gsqi.org to know more about how to go about getting GSQ™ certified.