The biggest advantage of GSQI certifications for service professionals is their global and pan-industry relevance and importance. GSQI certified professionals can move freely across industry verticals, with their GSQI credential playing the critical role of a qualification pivot. GSQI Certified professionals typically display all-round potential and promise of handling the service function as expected at the level they may be performing – seasoned, experienced leaders; promising, upwardly mobile specialists or excited, young greenhorn associates. GSQI certified professionals are Aptly Skilled and Competent; Aptly Qualified and Educated and Aptly Aware and Exposed to all critical and theoretical dimensions and also the state-of-the-art in customer service.
GSQI Enterprise certifications the GSQ21/14/10 are also pan-vertical and are relevant for customer service departments of organizations of varying sizes and scopes. These certifications are awarded to organizations that manage to successfully align to the GSQI SQS2100 Release 1.6. The audit mechanism of GSQ certifications are driven by the alphaPRIDE approach – inspired by the BCI PRIDE model. The aphaPRIDE is a variant of the PRIDE in which each of the P-R-I-D-E dimensions have more of a “departmental” focus than a “total organizational” one during compliance-building exercises.