GSQI Assessment Policies

This policy specifies the structure of assessment for each GSQI Certification. The structure of GSQI pre-certification assessment includes four main aspects – the Components of Assessment; the proportional weight assignment system for all modules of a Certification; the maximum scores limits and the qualification scores. The following table gives an example of the Assessment Structure for a typical GSQI Certification:

To view the current Certification Assessment Structures Policy, please click here

This policy specifies the process and rules of scheduling Certification Assessments for those registrant-examinees, who have opted for the self-study mode. In essence, the policy enunciates that registrants can choose only those dates and times (assessment slots and windows) which are marked on the GSQI Assessments Calendar. Also, these assessments can be rescheduled till 72 hours before the chosen schedule and not after that. If the registrant fails to turn-up for assessments on the scheduled slot, an absence is marked and the registrant can take the examination – a re-sit or a re-take - only after paying an addition examination fee.

To know more about the Assessments Re-Take Fee Structure and this Policy in detail, please click here.

This policy and the Re-assessment policy together specify the process and rules of scheduling Certification Assessments for training and assessment partners who train and examine GSQI registrants in their centers. The scheduling of examinations can be done only in certain batch-sizes of examinees on dates mentioned in the GSQI Assessments Calendar. Also, these assessments can be rescheduled till 72 hours before the chosen slots and not after that. If a pre-scheduled examination event is cancelled by a partner, the re-examination can only be organized after payment of an additional re-sit or a re-take fee.

To know more about the Assessments Re-Take Fee Structure and this Policy in detail, please click here.

This policy specifies the GSQI mechanisms for reassessment of those registrants who have failed in a GSQI certification examination. Essentially, all such registrants can re-take their examinations – for maximum 1 chance more - upon payment of a re-assessment fee. However, registrants failing to qualify twice in the same Certification are required to train again for the certification and collect the required Preparation Completion Credits to become eligible for certification assessments.

To know more about the Assessments Re-Take Fee Structure and this Policy in detail, please click here.

Each GSQI certification has a period of validity to the credential and qualification attached to it. This is because in the dynamic outsourcing space, the drivers of evaluating professional competence keep changing with the evolution of GSQI standards. Hence, GSQI certificants (holders of GSQI qualifications/ certifications) have to get recertified or opt for a qualification upgrade before the expiry of their current GSQI Certification. The GSQI Re-Certification Policy for GSQI Alumni-certificant enunciates the processes and conditions governing recertification and qualification upgrades. This can be done conveniently upon payment of a nominal fee.

To know more about the Re-certification Policy in detail, please click here.

This policy prescribes how GSQI certification examinations will be organized by a GSQI partner in its premises and also the GSQI regulations on infrastructure, technology, environment and vigilance requirements that need to be complied to. Essentially, all GSQI assessments are conducted online in specially designated and equipped GSQI Assessment Centers (BACs). GSQI Partner organizations register their examinees in advance for a GSQI examination to be conducted in their BACs and have to organize an examination event duly proctored by competent personnel and also under live remote monitoring by GSQI though IP cameras.

To know more about the Examination Delivery Policy in detail, please click here.

This policy specifies the code of conduct for examinees during a GSQI Certification Examination event. This includes aspects like behavior, using unfair means, carrying of books and calculators etc. Breach of these codes may result in severe penal action by GSQI including a permanent bar from GSQI.

Please click here to read the Code of Conduct for Examinees.

This policy specifies the process and regulations related to qualification scores, declaration of results and the award of a GSQI credential to a registrant. Generally, attaining 70% scores in a GSQI certification examination is the minimal qualification requirement for most GSQI certifications. However, in many certifications, assignments, dissertation reports and referee-observations also play a prominent role. GSQI credentials are awarded to individuals when the CUSTOMER SERVICE Professional Certifications Board has ascertained that these individuals meet the knowledge and competence standards specified in GSQI CERTIFICATION FRAMEWORK.

Please click here to read this policy in detail.

This policy stipulates the components of the GSQI Credential pack and also the terms, conditions, process and schedule etc., of their shipping to certified registrants. A typical GSQI credential pack is a smart tamperproof ivoryboard case containing a magnetic designation pin; a hologramed Certificate, a copy of the Code of Ethics booklet and a welcome/ introductory letter. The maximum shipping time for this pack is 30 days from the date of award of the credential to a registrant.

Please click here to read more on this policy.