(Upgrading from CCSL™)
You can upgrade to the specialist level GSQI qualification the CCSL™ - Certified Customer Service Leader – minimum 24 months after attaining your CCSL™ Certification. The following trends internationally may just help you take a better decision:
- After their first recertification, a majority of CCSL™ certificants in Asia choose to upgrade to CCSL™ (GSQI) or CBOM™/ CBQM™/ CBTM™/ CBPM™ of BCI, rather than recertify for the second time, because the CCSL™/ CBOM™/ CBQM™/ CBTM™/ CBPM™ begins suiting such professionals more third year onwards of their career as they move toward team lead or supervisory roles.
- Many CCSL™ certificants choose to do both: recertify their CCSL™ to keep their qualification alive; and also upgrade to CCSM™ to prepare for a possible supervisory role sooner than later. In case you desire to do both, do watch out for interesting offers by GSQI partners reaching you through emails.
Upgrading to CCSM™ is easy. Again, there will be frequent reminder emails from GSQI and from other GSQI partners associated with you and you simply have to click the links mentioned in these communications, or log into your GSQI account and register for your upgrade to CCSL™/ CBOM™/ CBQM™/ CBTM™/ CBPM™. Please click on the links below to know more.
When to apply for an Upgrade from CCSL™
The best time to apply for an upgrade to CCSL™/ CBOM™/ CBQM™/ CBTM™/ CBPM™ is exactly 24 months after attaining your CCSL™ credential.
How to Upgrade from CCSL™
Upgrading from CCSL™ is a simple 3-step process:
- Step 1: Register for CCSM™ through the upgrade link
You can enroll for your upgrade directly with GSQI on one of the GSQI portals or take the assistance of the training provider with whom you prepared for your CCSL™ certification or from any of the authorized GSQI training providers nearest to you. Once you register and pay the required fee, you will receive the CCSM™ upgrade Voucher and all other relevant information about your training and assessments etc., through email including the details of your upgrade application. You can pay for your upgrade on the GSQI portal either directly through your credit/ debit card or buy an upgrade voucher from your local authorized GSQI training provider. Remember there are no PCC requirements and hence training is not mandatory. You may directly qualify for the CCSM™ upgrade after completing the upgrade formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
Click here to apply for an Upgrade from CCSL™! - Step 2: Complete Upgrade requirements
Once you have applied for an upgrade from CCSL™ to CCSM™, you are required to complete the following GSQI-prescribed formalities after logging into your account:
- Submission of your latest Curriculum Vitae in the format available on the CCSM™ application section of the GSQI portal.
- Submission of the Online Managerial Experience Report documenting key aspects of your learnings and achievements in supervisory and team-based performance roles, since attaining the CCSL™ certification, and this has to be done in the stated format.
- Request your direct senior or the reporting officer (Referee) to submit a Confidential Work-Performance Report for you in the prescribed format. This is done online by your referee by logging in directly into the GSQI assessment portal.
- Take the CCSM™ Upgrade examination. This examination contains fewer sections as against the standard CCSL™/ CBOM™/ CBQM™/ CBTM™/ CBPM™ Certification examination, which non-CCSL™ applicants are required to take. You can schedule your examination by choosing online a particular date and time combination from the GSQI Examination Schedule available in the examination section.
- Step 3: Get the Certification Decision
You are there now. If you qualify all prescribed GSQI norms on Knowledge and Competence Prerequisites and all required documentation requirements are complete, you become eligible for the award of the CCSM™ credential and your CCSM™ Credential Pack reaches you in 30 days maximum from the date of award.