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Certified Customer Service Associate (CCSA™)

CCSA™ Candidacy Requirements

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular GSQI certification. Candidacy requirements will vary across certifications.

Educational Requirements

An applicant for CCSA™ should have at least completed 14 years of formal education at the time of applying. Typically, most CCSA™ applicants have completed their A-Level/ O-Level/ Higher Secondary/ 12th grade.

However, applicants with an undergraduate degree or those who are just graduating out of the university have often proven to be better prepared for harnessing their CCSA™ qualification - than their younger counterparts; especially in some Asian and African countries.

Professional / Work Requirements

There is no requirement of a prior work-experience to be able to apply for CCSA™. Even individuals just out of their schools and colleges with ZERO work experience can apply for CCSA™.

However, many of those with some work exposure behind them have been seen making a comparatively better use of the CCSA™ qualification for their careers.

Age

An applicant should have completed 18 years of age at the time of applying for CCSA™. There is no upper age bar, however for any GSQI certification program.