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Certified Customer Service Specialist (CCSS™)

Become a CCSS™

From start to finish, it might be as quick as 30 days!.

Attaining the CCSS™ qualification is a simple five-step process:

  1. Step 1: Become a GSQI Primary Member/ User
    This will give you access to specialized information resources about CCSS™ and you can obtain special help from GSQI counselors.
    Click here to become a Primary Member Now!

  2. Step 2: Register for CCSS™
    This will enroll you for CCSS™ and you will receive a GSQI CCSS™ Voucher and all other relevant information about your training and assessments etc., through email. You will chose how do you wish to prepare and also your tentative examination dates. Your registration shall be complete only after receiving the GSQI fee, which can be paid through multiple methods.
    Click here to apply for CCSS™ now!

  3. Step 3: Train & Prepare for the CCSS™ Certification Assessments
    You can self-study or choose to train with a GSQI Authorized Training Provider nearest to you to accumulate the required Preparation Completion Credits (PCCs) for CCSS™. You would have already made this choice during the Registration Step 2 above.
    Click here to review your chosen Preparation Mode!

  4. Step 4: Take the CCSS™ Certification Assessments
    Once you have attained the prescribed number of PCCs, you can take the CCSS™ Certification Examination – everything online! You can take the CCSS™ examination after three months of registration and should complete your examination maximum within 1 year from the date of registration.
    Click here to review the Assessment Process for CCSS™!

  5. Step 5: Certification Decision
    You are there now. If you qualify the CCSS™ examination, the Credential is awarded to you and a slick CCSS™ Credential Pack reaches you in 30 days maximum.
    Click here to “feel” a GSQI Credential Pack!