Your CCSS™ Certification valid for 1 year and to continue your qualification, you have to Recertify. Recertification implies making your CCSS™ credential valid again before its validity expires in 1 year. Keeping your CCSS™ alive and active through recertification is easy. There will be frequent reminder emails and text messages from GSQI and from other GSQI partners associated with you and you simply have to click the links mentioned in these communications, or log into your GSQI account and register for CCSS™ recertification. Remember, training is NOT mandatory for recertification and you have to only register and complete some documentary formalities. In case you have not been working for more than last three months at the time of applying for the recertification, you will be required to take the CCSS™ recertification examination. Please click on the links below to know more.
How many times can you Re-certify for CCSS™
GSQI permits only 1 recertification for CCSS™ and your CCSS™ qualification expires permanently after two years. You should apply for an upgrade to CCSS™/ CCIS™ (OF BCI) - Certified Customer Service Specialist certification. You will receive frequent reminders from GSQI and other GSQI partners on this and there are exciting upgrade offers, which you can grab and get fee discounts.
When to apply for a Re-certification for CCSS™
You should apply for recertification at least 8 weeks prior to the date of expiry of your CCSS™ certification. This date is mentioned on your CCSS™ as well. In addition, you receive frequent reminders from GSQI to this effect. Remember, if your CCSS™ recertification application is NOT received by GSQI till two weeks before the expiry of your certification, your recertification request will be only processed as a fresh CCSS™ application and you will have to pay the applicable full CCSS™ fee.
How to Recertify for CCSS™
Recertification for CCSS™ is a simple 3-step process:
- Step 1: Register for your CCSS™ recertification program
You can enroll for recertification directly with GSQI on one of the GSQI portals or take the assistance of the training provider with whom you prepared for CCSS™ the last time or any of the authorized GSQI training providers nearest to you. Once you register and pay the required fee, you will receive the CCSS™ recertification Voucher and all other relevant information about your training and assessments etc., through email including the login details of your Recertification account. You can pay for your recertification on the GSQI portal either directly through your credit/ debit card or buy a recertification voucher from your local authorized GSQI training provider. Remember, since it’s a recertification, there are no PCC requirements and hence training is not mandatory. You may directly qualify for the CCSS™ recertification after completing the recertification formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
Click here to apply for CCSS™ recertification! - Step 2: Complete CCSS™ Recertification requirements
Once you have applied for a CCSS™ recertification, you are required to complete the following GSQI-prescribed formalities after logging into your account:
- Submission of your latest Curriculum Vitae in the format available on the CCSS™ Recertification section of the GSQI portal
- Complete the Online Customer Service Experience Career Report documenting key aspects of your learnings and achievements since attaining the CCSS™ certification as instructed
- In case you have not been working for three months or more prior to the date of applying for your CCSS™ re-certification, you will be required to take the CCSS™ recertification examination. You can schedule your examination by choosing online a particular date and time combination from the GSQI Examination Schedule available in the examination section.
- Step 3: Get the Certification Decision
You are there now. If you qualify all prescribed GSQI norms on Knowledge and Competence Prerequisites and all required documentation requirements are complete, your CCSS™ credential stands reactivated for another one year and your new CCSS™ Credential Pack reaches you in 30 days maximum.