CCSM™ is suitable for all young professionals working in Customer Service department or function – who desire to grow fast in their careers. The following categories of professionals/ applicants benefit more from the CCSM™ qualification:
- Individuals who desire to leap into the bigger league of employers but who are currently working as supervisors or Customer Service managers in small companies
- Individuals currently working in non-Customer Service environments as supervisors in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to work in large organizations
- Professionals already working as Customer Service managers or supervisors and who now want an international qualification in Customer Service management.