- Global Recognition
CCSS™ has emerged as the most preferred international qualification for Customer Service professionals. BPO companies, contact centers, telemarketing companies and customer service departments of banks, hotels, hospitals and telecom, travel and airline organizations worldwide opt for internationally certified professionals. A CCSS™ qualification puts an individual in the elite international league of worldclass professionals.
- Career Advantage
Being a CCSS™ means being an elite GSQI alumnus – and a part of the GSQI worldwide Talent pool, which has started building now. CCSS™ qualified professionals, therefore start out as global professionals and enjoy headstart advantages in their careers because of their vastly superior preparation for the Customer Service job and career.
A CCSS™ manages to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the Customer Service space. This helps get the first great job faster; and also the first raise and promotion!
- Employer Benefits
CCSS™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.
Most typically, CCSS™ qualified individuals deploy immediately as they are already prepared and just need to be immersed in the client programs. They don’t gestate for long and begin turning in the expected work-performance much quicker than other new recruits – again, because they are ready with the skills; with the principles of work and of course, they know their roles and KRAs, very well.
